We value our customers, which is why customer service is one of our top core values & that will never change. We insist that you are 100% satisfied with your purchase & experience. 

Please reach out if you have any questions about any of our products or if there is anything we can do to help serve you better at calm@aluxemoment.com

ORDER PROCESSING

We currently have a 3-4 business day processing time for all orders regardless of the shipping method chosen.

Business hours are Monday to Friday & any order placed over the weekend may be processed on Monday!

Should you need to expedite your order, please leave us a note in your cart before checking out & we will try our best to accommodate your desires.

ORDER SHIPPING

Please allow 1-3 days for shipping in addition to the 3-4 day processing time. We do not ship on nationally celebrated holidays. We will offer free USPS shipping for all orders over $75. 

You will receive a shipping notification with tracking information once your order has shipped. 

We currently ship all orders via USPS Priority Mail or UPS.

PAYMENT METHODS

At this time we are accepting Visa, Mastercard, American Express, Discover, Diners Club, and Apple Pay